View terms contents
Welcome to Suitemonger.
These Terms of Service govern your access to and use of the Suitemonger mobile application, website and related services.
Owned and operated byAlphahoop Limited (RC 9700366)
Plot 4189, F01
Abuja, Nigeria
In these Terms, “Suitemonger,” “we,” “us” and “our” refer to Alphahoop Limited (RC 9700366) in connection with the operation of Suitemonger.
The Suitemonger mobile application, website and related services.
A person who uses the Platform to search for, book or pay for accommodation or services.
A person or business offering accommodation through Suitemonger.
A person or business offering services through Suitemonger.
For payments, earnings and withdrawals, a Lister, Service Provider or other approved person or business receiving earnings through Suitemonger.
By creating an account, making a booking, listing a property, offering a service, accepting a payment, requesting a withdrawal or otherwise using Suitemonger, you agree to these Terms. If you do not agree, you should not use the Platform.
07 Prices, Platform Fees and Suitemonger's Two-Part Fee Structure
Suitemonger operates a marketplace and may earn fees from both sides of a transaction.
Suitemonger's fees may be divided into two separate parts:
- a Customer–Suitemonger fee, charged in connection with a customer's booking or purchase; and
- a Vendor–Suitemonger fee, charged when a Lister, Service Provider or other Vendor withdraws earnings from the Platform.
These are separate charges and may be calculated as percentages of the applicable transaction or withdrawal amount.
7.1 Customer–Suitemonger Fee
When a Customer makes a booking or purchases a service through Suitemonger, a percentage or other Platform fee may be added to, included in or calculated as part of the amount payable by the Customer.
The applicable charge will be displayed or otherwise made available before payment is confirmed. By confirming the transaction after the fee is displayed, the Customer agrees to the applicable Customer–Suitemonger percentage or Platform fee.
The amount payable may consist of:
- the price of the accommodation or service;
- the applicable Suitemonger Platform fee;
- applicable taxes, where required;
- payment processing charges, where applicable; and
- any other fee clearly disclosed before payment.
The exact percentage or amount may vary by booking, service, transaction, promotion, payment method or commercial arrangement. The amount presented before payment applies to that transaction.
7.2 Vendor–Suitemonger Fee
Suitemonger may separately charge Vendors a percentage or other fee when earnings are withdrawn. This is separate from any amount charged to the Customer.
Before confirmation, Suitemonger will display or otherwise make available the applicable withdrawal percentage or fee and, where practicable, the amount the Vendor will receive after deduction. By confirming, the Vendor agrees to that charge.
7.3 Two-Sided Revenue Model
Users acknowledge and agree that Suitemonger may receive revenue at two different points:
A disclosed percentage or Platform fee may be charged when the Customer pays for a booking or service.
A separate disclosed percentage or withdrawal fee may be deducted when a Vendor withdraws eligible earnings.
A Customer fee does not automatically replace, reduce or eliminate a Vendor fee, and vice versa. Each relates to that party's use of the Platform and will be disclosed before the relevant payment or withdrawal is confirmed.
7.4 Changes to Percentages and Fees
Suitemonger may change Platform fees, withdrawal percentages or other charges from time to time. New charges apply prospectively and will be displayed or communicated before the affected Customer or Vendor confirms the transaction.
A change in standard fees will not ordinarily alter a completed payment or withdrawal. Where Alphahoop Limited has a separate written commercial agreement with a Lister, Service Provider or Vendor, the fee in that agreement may apply instead.
08 Payments
Payments made through Suitemonger may be processed by third-party payment processors. By submitting a payment, you authorise the applicable amount to be charged using your selected payment method.
The total may include the underlying booking or service amount, the applicable Customer–Suitemonger Platform fee and other charges disclosed before confirmation.
You are responsible for ensuring:
- your payment information is valid;
- you are authorised to use the payment method; and
- sufficient funds or credit are available.
A transaction may be delayed, rejected or cancelled where payment fails, fraud is suspected, additional verification is required, the payment provider refuses the transaction, or continuing would violate law or Platform rules.
Suitemonger may use payment status information from processors to determine whether a booking or service request should be confirmed.
09 Vendor Earnings, Platform Balance and Withdrawals
Where a Lister, Service Provider or other Vendor receives earnings through Suitemonger, those earnings may appear in the Vendor's Platform balance. Displayed amounts may include pending settlement and may not be immediately withdrawable.
Earnings may become eligible for withdrawal subject to:
- successful completion or confirmation of the transaction;
- applicable settlement, refund, cancellation and dispute periods;
- chargebacks;
- identity or business verification;
- fraud and security checks; and
- other reasonable Platform requirements.
9.1 Withdrawal Percentage
When a Vendor requests a withdrawal, Suitemonger may deduct an agreed Vendor–Suitemonger percentage or withdrawal fee. It will be displayed or communicated before confirmation.
Where the Platform displays the requested amount, Suitemonger fee and net amount to be received, the Vendor should review them before confirming. By confirming, the Vendor accepts the applicable fee.
9.2 Net Withdrawal Amount
The amount ultimately paid may be the eligible withdrawal amount less the applicable Suitemonger withdrawal percentage or fee and any other properly disclosed transaction charge.
This Vendor-side charge is separate from any Platform fee previously paid by the Customer for the original booking or service.
9.3 Withdrawal Delays
Suitemonger may temporarily delay, restrict or review a withdrawal where reasonably necessary to investigate suspected fraud, an unresolved refund, a chargeback, a transaction dispute, suspicious activity, an account security issue, identity or payout verification, or legal compliance.
Where possible, Suitemonger will make information about a restriction or required action available to the affected Vendor.
33 Contact Information
Suitemonger is owned and operated by:
Alphahoop LimitedRC 9700366
Plot 4189, F01
Abuja, Nigeria
Platform
Suitemonger
General support
support@suitemonger.com
Privacy enquiries
privacy@suitemonger.com
Questions about these Terms, Platform fees, bookings, payments, withdrawals or other Suitemonger services may be directed to the contact information above.